Returns & Exchanges

At NEC UK, we want you to be completely satisfied with your fashion purchase, which is why we offer a seamless 30-day return policy for all unworn items with original tags. Whether you need a different size or a full refund, our streamlined process ensures your wardrobe update is entirely stress-free.

1

Initiate Your Return

Visit our online returns portal and enter your order number and postcode to select the items you wish to send back.

2

Prepare Your Package

Securely pack your items in their original packaging, ensuring all designer tags and hygiene seals remain intact and attached.

3

Shipping Your Items

Print your prepaid shipping label from the portal and drop off your parcel at any authorized local collection point across the UK.

4

Receive Your Refund

Once our quality control team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing