Frequently Asked Questions
Everything you need to know about shopping with NEC UK
What are your standard shipping times within the UK?
We offer standard delivery within 3-5 working days and express next-day delivery for orders placed before 2 PM GMT.
What is your return policy for fashion items?
You can return any unworn items with original tags attached within 28 days of purchase for a full refund or exchange.
How do I ensure I choose the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our UK-standard sizing chart for the best fit.
Which payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, and interest-free installment options through Klarna and Clearpay.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery progress.
Are your materials sustainably sourced?
At NEC UK, we are committed to ethical fashion. Over 60% of our current collection is made from organic cotton or recycled polyester.